Keiken Illustrations


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Order form
Printable order form
When you print the order form, it will have more information, along with the answers to common questions about shipping and buying.
Please print out this form, complete it, and mail it with your cashier's check or money order (*NOTE: Do NOT send cash through the mail!*) in US funds to:
Keiken Illustrations
900 S. Willow Ave, #2505
Cookeville, TN 38502 USA
You can also pay by Paypal after this form has been received. To receive an email bill for a Paypal payment, please check this box:     

Name:

Address #, street:

City, state, zip:

Country:

Phone:

E-mail:

If shipping address is the same as billing address, check here:    
Note: Billing & ship-to address must be the same for international orders.

Ship-to address, if different from the above billing address:

Name:

Address #, street:

City, state, zip:

Country:

Phone:

QuantityItemDescription / TitlePrice
1
(*this is an example*)
celCeleste$ 70
    $
    $
    $
    $

If you would like this gift-wrapped, check here:     
Note: gift wrapping is free.

Subtotal:$
Coupon code: 
Discount from coupons:- $
Shipping & handling:+ $
TOTAL:$

Thank you for your order!

Acceptable mailed-in payments are certified checks, cashier's checks, or money orders in US dollars. **Do NOT send cash through the mail!**

Shipping charges & information
Items purchased will always be shipped first class via the US postal service, UPS or FedEx. Include your phone number (and/or the phone number of where the package is being shipped to) in your order. UPS/FedEx may need to contact you for delivery. All prices, including shipping charges, must be paid in U.S. dollars.

Shipping charges are based on your order total. Keiken assumes a higher dollar amount equates a heavier package. I understand there are exceptions, but the ultimate goal is to break even on the true shipping and packaging costs. I do not intend to make a profit on shipping.

** Please make sure there's someone at the address Keiken is shipping your order to who can sign for your package if it costs more than $100. To ensure that you receive your order, signature services are used. If someone will not be available at your home, consider having the package shipped to your work address (include company name in shipping info). If your package is returned to Keiken Illustrations, additional shipping charges will be applied to ship it out again. If you choose not to ship it out again, a 30% fee will be deducted from your refund for return shipping charges and restocking. **

FOREIGN INFORMATION: Customs or other international shipping charges imposed by your country are the responsibilty of the buyer. Also, Keiken Illustrations does not guarantee delivery to, or process orders from, some countries. See the "Do you accept foreign orders" section above for more specific information. If you have any questions, please contact me via email (contact@keiken-art.com) or online at: https://keiken-art.com/info/contact.php. I apologize for any inconvenience.

Occasionally free shipping is offered — it will be shown on every web page when available.

CountryDollar amountShipping cost
USA, Canada & Mexico$ 1 - 75$ 9
USA, Canada & Mexico$ 51 - 100$ 15
USA, Canada & Mexico$ 101 - 250$ 30
USA, Canada & Mexico$ 251 - 400$ 60
USA, Canada & Mexico$ 401 +$ 110
Europe$ 1 - 50$ 50
Europe$ 51 - 100$ 75
Europe$ 101 - 250$ 200
Europe$ 251 - 400$ 300
Europe$ 401 +$ 400
Asia$ 1 - 50$ 70
Asia$ 51 - 100$ 100
Asia$ 101 - 250$ 200
Asia$ 251 - 400$ 260
Asia$ 401 +$ 330
Australia & the Arctic$ 1 - 50$ 75
Australia & the Arctic$ 51 - 100$ 100
Australia & the Arctic$ 101 - 250$ 300
Australia & the Arctic$ 251 - 400$ 400
Australia & the Arctic$ 401 +$ 550
South America & Africa$ 1 - 50$ 80
South America & Africa$ 51 - 100$ 150
South America & Africa$ 101 - 250$ 300
South America & Africa$ 251 - 400$ 400
South America & Africa$ 401 +$ 550

If your country charges additional customs, duties, or other costs, you will have to pay them. Please check your customs office before buying if it is a concern.

Express shipping is more expensive.

Your order is shipped fully insured at no extra cost to you, if possible.

Do you accept foreign orders?

Due to the complexities of shipping outside the domestic U.S., only certain areas are guaranteed orders. Basically, any place that is not in a war that disrupts mail service or where the government steals mail, I can send mail.

International customers MUST READ BELOW

Order placement is acknowledgement!

This is the fine print about international orders: Your country may impose additional customs, duties, or other costs that you will have to pay. Please check your customs office for more information. Keiken Illustrations will NOT guarantee an international package, other than breakage. Flat out NO. (Due to the way the postal services are set up internationally.) If you order anyway, do not hold Keiken Illustrations responsible for customs seizing your stuff (which is a possibility). This varies according to country, and you know your customs regulations better than I do. Duties, if required by your customs, are the responsibility of the buyer. I mainly aim this at those of you whose customs nails anything over $75 (U.S.) and opens the rest of the stuff that isn't over that.

What if I receive damaged merchandise? (Returns)

If you dislike a product or if it is damaged during shipping, you may return it at your expense to Keiken Illustrations with a copy of your receipt, complete phone number, e-mail address, and return mailing address. Before receiving ANY package, check it before you sign for it. The shipping companies don't accept responsibility once the package has been signed for. Contact Keiken Illustrations BEFORE returning product. NO RETURNS MAY BE MADE AFTER 2 WEEKS AFTER THE PRODUCT HAS BEEN DELIVERED, AND THE PRODUCT MUST BE RETURNED IN THE SAME CONDITION IT WAS SENT IN, unless it was damaged during shipping, in which case it should be returned immediately after contacting Keiken Illustrations. All returns MUST have a tracking number. You will be reimbursed the price minus shipping fees and a 20% repair/restocking fee

How long will it take for my order to be shipped?

It depends on what you order. Calendars ship 1-2 days after receiving and processing the order and payment, generally speaking. Original art and cels may take as long as two weeks to ship after receiving payment, depending on whether they need to be framed. Limited editions and prints may take a month or slightly longer. Why? Limited editions and prints that are not in stock need to be special ordered, and sometimes it takes the printer a while to get me the images, and some original art needs to be framed, matted, and hardware installed all prior to shipping. Other original art is already set to go and just needs to be packed, and those ship much more quickly. You can check the status of your order by going to the status page (https://keiken-art.com/info/status.php). If you have questions about a particular piece before purchasing, please contact me (https://keiken-art.com/info/contact.php). I will let you know the status of all items you've ordered in an email after they have been ordered. If you find out after you order that a piece will take too long for you, I will refund all the money pertaining to that particular item. There is no restocking or any other fees if you change your mind within 24 hours of placing an order, as long as the item has not already been shipped. If the item has already been shipped, it is treated as a returned item.

How much is the sales tax?

If you live in Tennessee, there is a 7% sales tax. For everyone else: zero, zip, nada.

Will my order be insured? For free?

Yes to both questions. Your order is shipped fully insured at no extra cost to you. That's why you MUST examine packages for damage before signing for them from the carrier.

Will my information be kept private?

Absolutely! I detest when my information gets sold to someone else, so all information that comes to me will ABSOLUTELY NOT be sold or given to anybody else. For more detailed information, please see the privacy policy (https://keiken-art.com/info/privacy.php).

Do you offer a layaway plan?

Absolutely! You can take up to four (4) months to pay for an item (minimum total purchase price of $300.00). All you have to do is pay 20% down and make equal payments of the remaining balance for the next three (3) months. When the item is completely paid for, it will be shipped to you. There is no interest added to paying via layaway, and you can pay by paypal, money order, or cashier's check. If you think you will have a problem making payments you must notify Keiken immediately (I can't work with you if I don't know what's going on). Expired layaways, with no communication from the customer, are returned to stock and the down payments forfeited.

To purchase something by layaway, just contact me (https://keiken-art.com/info/contact.php) and state what you would like to purchase, how much you would like to put down for an initial payment, and by what method you would like to pay.

I owe Keiken Illustrations money. Can I make a payment from the web?

Absolutely. You can pay in $ 10, $ 20, $ 50 or $ 100 increments.

To inquire about anything not answered here or about an existing order, please visit the Keiken Illustrations contact page: https://keiken-art.com/info/contact.php.
fairy design
Please leave a message if there's no answer. I never answer when I'm painting or coding. Your call will be returned as soon as possible, nearly always within the hour.
All images © Copyright 1997 - 2018 K. Roberts d/b/a Keiken Illustrations.
All rights reserved.